At Vixen Velour, we strive to provide you with the highest quality luxury hair extensions. Please take a moment to familiarize yourself with our refund policy:

• All sales of our luxury hair extensions are final. We do not offer refunds or exchanges for hair extensions.

• In the unlikely event that you receive a damaged, defective, or incorrect item, please contact our Customer Care team at info@vixensgalore.com within 3 days of delivery. We will promptly assist you in resolving the issue.

• Returns are refunded via store credit in the form of a Vixen Velour E-Gift Card, with limited exceptions. Please note that we do not issue store credit for the original shipping charges.

• Helpful Hint: Vixen Velour is not responsible for returns until they reach our Distribution Center. We highly recommend keeping your proof of postage and using a trackable shipping method when returning items to us. In the rare case of a lost or stolen return package, we cannot issue store credit without proof of receipt and delivery.

For any further inquiries or assistance, please don't hesitate to reach out to our Customer Care team at info@vixenvelour.com.

Please keep in mind that this refund policy specifically applies to our luxury hair extensions and does not cover other items or products that may have been previously available on our website.